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Website Won't Load / Site Is Down

If your site isn't loading, don't panic — it's usually something simple. Here's a step-by-step checklist to find the problem.

Step 1 — Is it just you?

Sometimes a site is fine but your own connection or cache is the issue.

  • Try another device (phone on mobile data, a different computer).
  • Clear your browser cache and try again.
  • Try a different browser or an incognito window.

If it works elsewhere, it's your device, not the site.

Step 2 — Check for a domain/DNS issue

If the site is down everywhere, check your domain.

Step 3 — Check for a hosting issue

  • Is your account up to date? An unpaid invoice can suspend a service. See Pay an invoice.
  • Did you hit a resource limit? A slow or down site can be a storage/bandwidth issue. See Speed up your website.

Step 4 — Check for a site/software problem

  • If WordPress, a plugin or update may have broken it. See Fix common WordPress errors.
  • Check if a recent change caused it. If you just edited something, undo it or restore a backup — see Backups.

Step 5 — Check our status

If it's a service-wide issue, we'll have it posted. Check our status page, or contact support.

Still down? Contact support — tell us your domain and what you see (error message, blank page, etc.), and we'll help right away.