Cancel a Service

If you no longer need a hosting service or a domain, you can cancel it from your account area. Before you do, here's what to know so you don't lose anything you'll want later.

Before you cancel

1. Back up everything you want to keep. Once a service is cancelled, its data (files, databases, email) is not returned to you. Download whatever you need first — see Backups.
2. Check your billing cycle. There are generally no refunds for cancelling partway through a paid period (see our Refund Policy).
3. If you're moving hosts, finish the switch at the new host first — see Move your site from another host.

Important: cancellation removes your data. It's usually not possible to get it back, so back up first.

How to cancel a service

1. Log in to your account area.
2. Go to Services and find the service you want to cancel.
3. Choose to cancel it. You may be asked to confirm and to select a reason.
4. Your service is scheduled for cancellation at the end of its paid term, or immediately depending on the type.

Cancelling vs. letting it expire

• Cancelling stops the service and stops future billing — sometimes immediately.
• Letting it lapse means the service stops when the paid period ends and isn't renewed.

Both end the service; cancel actively if you want to stop renewal billing right away.

What about domains?

Cancelling a domain transfers it out of your account. If you want to keep the domain but stop the hosting, don't cancel the domain — see Transfer a domain to move it elsewhere, or keep it in your account to use later.

Questions?

See Renewals explained and Pay an invoice, or Contact support.