Frequently Asked Questions

Answers to the most common questions customers ask. If you can't find your answer here, contact support — we're happy to help.

Account & login

I have two logins — which one do I use?

You have two separate areas, each doing a different job:

• Account area — the business side: invoices, renewals, support tickets, your details
• Control panel — the technical side: websites, email, databases, domains

Check the guide you're following; it'll say which one you need.

I forgot my password.

Use the Forgot password link on whichever login page you're on. We email you a reset link.

Is my control panel login the same as my account area login?

No — they're separate. Your welcome email contains both.

Domains & website

I just ordered hosting — how do I get my site online?

Start with Add a website, then Point your domain to us. Once your domain points here, your site is live.

How long does it take for my domain to start working?

After you point your domain, changes can take from a few minutes up to 48 hours to spread worldwide. This is normal.

My site shows "not secure" — what do I do?

Enable SSL on the site from your control panel — see Secure your site (SSL). The padlock and https:// come back once the certificate is issued.

Email

How do I add my email to my phone?

See Set up on your phone. You'll need the connection settings shown in the control panel when you created the mailbox.

Can I read my email in a browser?

Yes — Webmail lets you read and send email from any browser, no app needed.

Billing

How do I pay an invoice?

See Pay an invoice. You can pay any open invoice from your account area.

When does my service renew?

Each service shows a Date Renews in your account area — see Renewals explained.

Getting help

How do I get support?

See Contact support. A support ticket is the best way; everything stays in one thread.